Your privacy matters deeply to us at NexVerse. This document explains what information we gather, how we use it, and how we protect it across all our services, whether we're building a new app for you or running your business processes. We work hard to be transparent about our practices.
1. Information We Collect
We collect different types of information depending on how you interact with NexVerse.
A. Information You Provide to Us
This is the information you directly share when you engage with us, request services, or sign up for communications:
- Contact Information: Names, email addresses, phone numbers, and physical addresses (like the Batavia, Illinois address for billing).
- Business Details: Information about your company, its size, operational needs, and financial data required for billing and service agreements (e.g., when setting up CRM/ERP systems or BPO services).
- Project Information: Files, proprietary content, and intellectual property you give us to use in development projects (web design, app building).
B. Data Collected During Service Use
This data helps our services run smoothly and efficiently.
- Web & App Usage Data: Information about how you or your users interact with the digital solutions we create, such as browser type, operating system, and IP address.
- BPO Service Data: Depending on the scope, this may include operational data related to customer interactions, support tickets, and back-office processes we manage on your behalf. We treat this data according to the terms of the specific service agreement.
2. Special Terms for Our SMS Program
If you sign up for our text message program, this section specifically applies to your mobile data.
- Mobile Information Collected: When you consent to our SMS Program, we collect your mobile phone number, your mobile carrier's name, and the time, date, and content of the messages you send and receive. We also store records of your opt-in consent.
- Use of SMS Data: This data is used only to operate the SMS Program, deliver the communications you requested, and respond to your messages (like "HELP" or "STOP").
- Strict No-Sharing Policy: We respect your boundaries. NexVerse will not sell, rent, exchange, or share your mobile phone number, text messaging opt-in information, or any other collected customer information with unauthorized third parties for their independent promotional use. We will only share data with mobile carriers and necessary service providers to facilitate message delivery and maintain compliance.
3. How We Use the Information
We use the collected information for several key purposes:
- To Provide Services: This is the heart of what we do—to design and deploy your custom web solutions, mobile apps, and business management systems, and to staff your BPO operations.
- To Communicate: We use your contact information to send you invoices, project updates, essential service announcements, and, if you've opted in, marketing messages about new services.
- To Improve Our Services: We look at how our products and services are used to identify areas for updates and refinement.
- For Security and Compliance: We maintain data to prevent fraud, protect our systems, and meet the legal and contractual obligations specific to the State of Illinois and the United States.
4. Information Sharing and Disclosure
We view the data we collect as a carefully tended garden; we only share it when absolutely necessary to make things grow.
- Service Providers: We may share information with trusted third parties who perform services on our behalf, such as payment processing, hosting, data analytics, or technical support. These providers are required to protect your information and may only use it to carry out the services we have hired them for.
- Legal Requirements: We may disclose information if required to do so by law, court order, or governmental regulation, or if we believe such action is necessary to protect the rights, property, or safety of NexVerse, our clients, or the public.
- Business Transfers: If NexVerse is involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset.
5. Data Security
We implement reasonable physical, administrative, and technical safeguards to protect the data we collect and maintain. However, no electronic transmission or storage method is 100% secure. While we strive to protect your personal information, we cannot promise its absolute security.
6. Your Choices and Rights
Depending on your location, you may have specific rights regarding your data:
- Marketing Opt-Outs: You can unsubscribe from our marketing emails at any time using the "unsubscribe" link in the email. You can stop SMS messages by replying "STOP."
- Access and Correction: You may request access to the personal information we hold about you and ask for inaccuracies to be corrected.
- Withdrawal of Consent: Where processing is based on your consent, you can withdraw that consent at any time.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page.
8. Contact Information
If you have questions about this Privacy Policy or our data practices, please reach out to us:
