1. Acceptance of Services
When you agree to a project proposal or service agreement with NexVerse, you confirm that you accept the specific terms of that agreement along with these general Terms. This includes all scope definitions, pricing, timelines, and deliverables outlined in that separate document.
2. Service Scope and Deliverables
NexVerse provides various technology, outsourcing, and marketing services. The specific terms for each service type are defined below:
- Software and Web Development: We create custom websites, mobile applications, and software systems (CRM/ERP) based on the agreed-upon specifications. Development projects require client feedback and timely approval at scheduled milestones. Delays in client feedback may change the delivery schedule.
- Business Process Outsourcing (BPO): Our BPO team, which includes customer support and virtual assistants, operates under the agreed-upon staffing and performance metrics. We aim to integrate seamlessly with your existing business operations.
- Digital Marketing and Branding: Services, including SEO, social media management, and ad campaigns, are provided on a best-effort basis. We use data and strategic planning to seek positive outcomes, yet we cannot guarantee specific results, sales volumes, or ranking positions.
3. Payment and Billing
All fees for services are outlined in the specific project proposal or master service agreement.
- Invoicing: Invoices will be issued according to the payment schedule established in the service agreement (e.g., fixed fee, hourly rate, or milestone-based).
- Late Payments: NexVerse can suspend work on any service, including BPO support or active development, if payment is not received by the stated due date.
- Scope Changes: Any request for work that falls outside the defined project scope will require a formal change order. This change order will specify the revised cost and timeline, and must be approved in writing before the work begins.
4. Client Responsibilities
For successful project completion, the client must fulfill the following:
- Provide Content: The client is responsible for supplying all required text, images, logos, and data necessary for the completion of the project (websites, apps, etc.) in a timely manner, if not included in the service offering.
- Approval and Feedback: The client must provide clear, constructive, and prompt feedback and sign-offs at scheduled stages of the project.
- Authority: The client confirms they have the necessary rights and permissions to use any materials, including trademarks and intellectual property, that they provide to NexVerse.
5. Refund Policy
All refund requests will be fulfilled as per the following arrangement:
- Pre-Delivery: If a request for a refund is made before the initial order delivery, you are eligible for a Full Refund (less a 10% service and processing fee).
- Within 48 Hours: If a request for a refund is made within 48 hours of the initial design delivery, you are eligible for a 66% refund (less a 10% service and processing fee).
- Between 48 to 100 Hours: If a request for a refund is made between 48 and 100 hours of the initial design delivery, you are eligible for a 33% refund (less a 10% service and processing fee).
- After 100 Hours: No refund requests will be entertained after 100 hours of your initial design delivery. We believe in 100% customer satisfaction, so you are encouraged to contact us with any concerns.
All refund requests must be communicated directly to the support department. NexVerse, based on violations of the user agreement, reserves the right to approve or disapprove your request on an individual case to case basis.
6. Intellectual Property Rights
- Client Ownership: Upon receiving full payment for a custom-developed project (such as a website, app, or CRM system), the client will own the intellectual property rights to the final deliverables.
- NexVerse Ownership: NexVerse retains ownership of all pre-existing tools, underlying code frameworks, proprietary methodologies, and development libraries that were used to create the final deliverable. The client is granted a non-exclusive, perpetual license to use these components solely within the final product.
7. SMS Program
These terms govern your subscription to the recurring text message program (the "SMS Program") offered by NexVerse (the "Brand"). By enrolling in this program, you accept these terms and conditions.
- Program/Brand Name: NexVerse Inc
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Opt-In Methods: You are giving explicit consent to receive informational text messages by:
- Submitting your mobile number via the official NexVerse web form.
- Checking an unchecked box on a paper form or during an in-person sign-up.
- Message Frequency: You agree to receive recurring messages related to project updates, follow-ups, feedback, appointment reminders, and/or any other news. The anticipated frequency is approx. 10 messages per month.
- Cost Disclosure: Message and data rates may apply to any messages sent to you from us and to any messages you send to us. Please check with your mobile carrier for details.
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Customer Care Details:
- For customer support, call us at +1 (773) 666 7017 or email info@nexverse.digital.
- Reply HELP for help with the program.
- Opt-out Instructions: You can cancel the SMS service at any time. Reply STOP to opt-out of all future text messages. You will receive one final message confirming your unsubscription.
- Carrier Liability: NexVerse and mobile carriers are not liable for delayed or undelivered messages.
8. Disclaimer of Warranties
The services and products are provided "as is." NexVerse does not guarantee that the services will be completely error-free, uninterrupted, or perfectly secure. We do not make any assurances about the results that can be obtained from using our services, other than the specific, agreed-upon functionality defined in the project scope.
9. Limitation of Liability
NexVerse, its employees, or agents will not be liable to you or any third party for any incidental, indirect, consequential, or special damages, including, but not limited to, those resulting from lost profits, lost data, or business interruption, arising out of the use or inability to use the services.
10. Term and Termination
This agreement begins when you engage our Services and continues until the Services are completed and delivered.
Either party may terminate the agreement with 30 days written notice.
- If you terminate the agreement: You will be responsible for paying for all work completed up to the date of termination, plus any non-cancellable expenses incurred by us. No final files will be delivered until this final payment is received. Deposits are non-refundable.
- If we terminate the agreement: We will provide a refund for any work not yet completed, calculated on a pro-rata basis.
11. Governing Law
These Terms are governed by and construed in line with the laws of the State of Illinois and the United States of America.
12. Contact Information
If you have any questions about these Terms, you can contact us at:
